Citibank ATM interactive design

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"Sylvia and the Citibank ATM design team created a remarkable user interface for the bank’s cash machines that, for the first time, addressed customers with a personal human voice—“How may I help you?” In the era before mass email and the internet, Sylvia and her colleagues created a new human-centric paradigm of interaction with a computer system."—https://www.archpaper.com/2011/08/sylvia-harris-1953-2011/